Refund & Cancellation Policy

We understand that plans can sometimes change, and we strive to balance flexibility with our booking commitments. Therefore, we provide a flexible refund and cancellation policy tailored to specific situations as follows:

Cancellation Policy

• If you cancel 7 days before the expected check-in date, you will receive a full refund of the room amount paid.
• If you cancel 3 days before the check-in date, you will receive 50% of the total room amount.
• However, we cannot provide refunds for bookings cancelled within 1 day before check-in or on the check-in day.

Reservation Hold Policy

If you wish to change your booking schedule or switch to a different room type, an additional hold fee of 30% of the room value will be charged.

• You must notify us at least 2 days before check-in.
• You may hold the reservation for up to 2 weeks from the notification date.

This ensures we can coordinate and allocate rooms appropriately, while also ensuring other guests remain satisfied with our service.

We hope that with these established rules and policies, you will have a truly enjoyable and comfortable stay at the Homestay. Your satisfaction and comfort are our top priority, and we look forward to welcoming you on your next trip.