Privacy Policy

Welcome to SenStay. We are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, and protect your information when you use our online booking service.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and residential address when you make a booking.
• Payment Information: Necessary details to process payment (we do not store your credit card information directly, but through secure payment partners).
• Device Information: IP address, browser type, operating system, and other technical information when you visit the website.
• Location Data: If you allow it, we may collect information about your location to suggest the nearest rooms.

2. How We Use Your Information

Collected information is used for the following purposes:

• Confirm and manage your booking requests.
• Send notifications about order status and important updates.
• Provide customer support and resolve complaints.
• Personalize your experience on the SenStay platform.
• Improve service quality and develop new features through data analysis.
• Send promotional information if you have subscribed to receive news from us.

3. Information Sharing

We do not sell your personal information to third parties. However, we may share information with:

• Hosts: Providing necessary information so they can prepare to welcome you and complete check-in procedures.
• Service Partners: Payment processors, email services, and data analytics that help operate the system.
• Legal Authorities: When there is a lawful request from competent authorities or to protect SenStay's legal interests.

4. Data Security

SenStay applies industry-standard security measures (such as SSL encryption) to protect data from unauthorized access, alteration, or destruction. However, no internet transmission method is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

At SenStay, you have the right to:

• Request access to and view the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal data from our system (within the bounds of legal regulations).
• Unsubscribe from marketing notifications at any time via the link in the email.

6. Cookie Policy

We use cookies to remember your preferences, analyze traffic, and display relevant content. You can configure your browser to refuse cookies, but this may affect some website functionality.

7. Policy Changes

We may update this policy over time to reflect changes in how we handle data or legal requirements. Changes take effect immediately upon being posted on this page.